ERP was conceived from the beginning as a single and universal system for integrating all the administrative and operational processes of a company or commercial activity, in order to concentrate all the data relating to one's business in a single information system, and to be able to use them. in an integrated manner both for carrying out normal operational activities and for analyzing them in order to improve their performance and results.
For this reason ERP is a modular system that offers functionalities for all aspects
of its commercial activity, from sales, to service provision, to warehouse
management, to accounting, to the definition and application of operational
processes, to Business Intelligence tools for 'statistical analysis of the
data.
With ERP, all data and information functions of a
company are in a single system and not located in different applications that
often do not communicate correctly with each other, not allowing management to
take advantage of all the information to manage their business correctly .
Registry management
Each personal data must be correctly
managed within an ERP system, and it must be possible to define every
single aspect useful for managing its use for business purposes. For this
reason, within ERP, for a customer or lead it is possible to define any type of
contact, from telephone, email, mobile phone, up to social links, Linked-In,
Instagram, website, in order to have more details possible potential contacts,
and to be able to interact in marketing and CRM with all the channels available
in the world of communication and current lead generation.
The same applies to employees and collaborators, suppliers, and
any other personal data to be entered into the system.
Process definition
The definition of business processes is an essential prerogative for an efficient business, to guarantee a service to the end customer in line with expectations, for the healthy and sustainable growth of a company, and for the correct use of company resources. Proper planning cannot be separated from a detailed analysis of the processes, from the design of the same through flow diagrams, and from the constant application of processes for each project or internal activity of the company.
Sales
The commercial activity of the sales force
must be constantly monitored, in order to undertake improvement and corrective
actions when necessary, and the interaction of agents and representatives with
the internal collaborators of the company must be constant and continuous.
Sales and marketing managers must have adequate tools at their
disposal to evaluate the trends of offers and orders, which must be compared with
turnover and profitability data, thanks to Business Intelligence tools to
support corporate decision-making processes.
Order management
Each order and assignment entrusted to the company must be managed through a predefined process, in order to guarantee quality and efficiency in the provision of the service. An ERP system must therefore guarantee correct planning of activities, but also the collection of all operational and administrative information for carrying out the tasks, from the staff timesheet, to the correct allocation of expenses, to reporting, to the possibility for the project manager to check the economic performance of the order through indexes that are always updated in real time.
Warehouse
Warehouse management is a complex activity with a series of parameters and configurations among the most varied and differentiated according to the type of activity and product sector. For this reason ERP natively offers the possibility to customize products, variants, locations, locations, methods of goods fulfillment, types of transactions, and also the handling logics by modifying the various parameters created specifically for this module.
Analytical accounting
Punctual analysis of profitability, by
project, cost center, type or group of activities, performance analysis for
each of these indicators and also for individual resources, are features that
distinguish ERP and its Business Intelligence and statistics management
area. The data is represented in the form of pivot tables, graphs, lists,
and are all exportable to other data sources for further analysis, where
necessary. Like all the application, even the statistics area, dashboards
and all outputs can be customized according to your needs.
